Refund and Returns Policy
At Timeistry, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a 7-day return policy under the following conditions.
🔁 Return Eligibility
You may request a return within 7 days of receiving your order if:
- The product is damaged, defective, or incorrect
- The item is unused and in original packaging
- You have proof of purchase (order number or receipt)
❌ Non-Returnable Items
Returns will not be accepted if:
- The item is used, damaged by the customer, or missing parts
- The return request is made after 7 days
- The product was purchased during clearance or sale (if mentioned)
💸 Refund Process
- Once your return is received and inspected, we will notify you of approval or rejection.
- If approved, the refund will be processed within 5–10 business days.
- Refunds will be issued via the original payment method or bank transfer (as applicable).
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable courier service for returns.
🔄 Exchange Policy
- Exchanges are available for damaged or incorrect items only.
- Exchange requests must be made within 7 days of delivery.
📞 How to Request a Return
To start a return, contact us with your order number and issue details:
Phone: +92 332 476 4809
Email: timeistry@gmail.com
🕒 Processing Time
Once approved, returns and refunds will be processed as quickly as possible, but delays may occur due to courier or bank processing times.